Order Status & Tracking
You'll receive two emails after you place your order and provide us with a valid email address:
- The first confirms that your order was received and includes a copy
of your invoice (arrives immediately upon submission of order).
- The second confirms that your order was shipped. You can also check the current status of your order online
To view the status of your Internet, Phone or Mail/Fax order online, click Orders Management
or click here. Please remember that you must be a registered customer and signed in to your account.
Queued: indicates that your order has been placed and is waiting to be processed.
Processed: indicates that your payment has been recieved.
Failed: the payment transaction could not be processed.
Complete: all work on the order has been completed.
To check the status of your order by phone, please call 1.800.786.7577 (M-F, 9am-5pm PST).
To view your tracking information, click Orders Management
or click here
. Please remember that you must be a registered customer and signed in to your account.
On the Orders Management page, you
will see a list of all current and past orders. Click on the Order # to
see the order details. At the bottom of the Orders Detail page, click
the "Track It" link to retrieve the current status and details from the
shipping carrier's tracking service.